The Cornell School of Hotel Administration on Hospitality : cutting edge thinking and practice
Wiley,Hoboken, N.J. :c2011.
ISBN: 9780470554999 (cloth)
ISBN: 0470554991 (cloth)
Physical Description:printxii, 500 p. : ill. ; 24 cm.
Publisher:Hoboken, N.J. : Wiley, c2011.
Bibliography, etc. Note: Includes bibliographical references and index.
Formatted Contents Note: Four paths to success in the hospitality industry / Jack Corgel, Michael C. Sturman & Rohit Verma -- The essence of hospitality and service / Guiseppe Pezzotti -- Success in your hospitality career -- Preparing for a successful career in the hospitality industry / Kate Walsh, Bill Carroll, & Michael C. Sturman -- The listening fast track / Judi Brownell -- Developing and managing a multinational career / Jan Katz.