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Professional office procedures
5th ed. | Pearson/Prentice Hall, Upper Saddle River, N.J. : c2009.

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Details

  • ISBN: 9780135156643 (pbk.)
  • ISBN: 0135156645 (pbk.)
  • Physical Description: xxviii, 455 p. : ill ; 28 cm. + 1 CD-ROM (4 3/4 in.).
  • Edition: 5th ed.
  • Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009.
  • General Note:
    Includes index.
  • Formatted Contents Note:
    Workplace skills and responsibilities -- Working effectively: time management and interaction with colleagues -- The written word -- Oral communications -- Processing the mail -- Computers in the office -- Information and records management: filing -- Meetings and conferences -- Business travel -- Business terminology -- The office environment and design -- Seeking employment -- The interview and job offer -- Career advancement to management -- Diversity in the workplace: understanding those you work with -- Stress management -- Business etiquette -- Tips of the trade.

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